Privacy Policy

Personal information is defined as any information relating to an identifiable individual. An identifiable individual is someone who can be identified by a variety of data, such as name, address, telephone number, email address, or more sensitive information such as government identifiers, health information, financial transactions, date of birth, or online behavior.

MUNDO ÚNICO collects personal information in the following ways:

• When you provide your personal information directly.
• When you use our websites, applications and services.
• When we obtain it indirectly from you.

Personal information that you provide directly to us

In order to provide you with our products and services, we collect personal information directly from you in a variety of situations, including:

• When you subscribe to our newsletters

We will ask you to provide your name, email address and explicit consent to send you promotional information.

• If you are interested in registering for our referral, influencer or affiliate programs
• Referral Program:

The personal information collected about you as an "advocate" is name and email address. You may also submit your friend/referral's email address, but only in the event that you choose to share the referral via email. MUNDO ÚNICO does not use the email addresses provided by referred persons for any purpose other than to send them the offer.

• Influencer/insider program:

Personal information collected includes name, gender (optional), email address, social media account names, address, and phone number.

• Affiliate Programs:

Personal information collected includes name, social media account names, and email address.

• If you create or update your account on our website

We will ask you to create a username and password. Your password will be encrypted at all times.

• When you make a purchase on our website

We will collect the personal information necessary to successfully complete your purchase. The information we require from you includes:

• order details, including products purchased and amounts charged;
• payment and delivery information, including payment method;
• order and purchase history;
• If a promotional code is applied, we will collect information related to the source and use of that promotional code.
• When you respond to one of our surveys

We will collect your contact information such as name, address, phone number, and email address, as well as demographic information such as gender.

• When you contact our Customer Service team

If you are making an inquiry about a transaction, our team will ask you to provide basic personal information such as name, email address, transaction number, billing and shipping address to validate your identity and then ask you for other types of personal information depending on the nature of your inquiry. For example:

• If you need assistance placing an order, our Customer Service team will ask you to provide your shipping address and credit card information.
• If you need to make a return or have a claim, our Customer Service team will ask you to provide your contact details and the details of your return or claim.

Personal information we collect when you use our websites, applications and services

There are different situations in which we collect your personal information through your use of our websites, applications and services. These include:

• Device information and website or app usage

It is important to us that our website continues to meet the needs of our customers. To help us continue to improve the online customer experience, we collect information about how you interact with the website or app, including:

• times the website or application was accessed;
• the pages that were viewed and for how long they were viewed;
• product searches;
• abandoned cars;
• the types of browsers or applications used to visit the website;
• how you arrived at the website (for example, via a third-party site or search engine);
• if there were performance issues such as slow speeds or crashes.

The collection of usage and device data depends on the settings of the devices used, as we collect this information primarily through cookies (you can review our cookie policies). We collect information about the devices used to access our site to ensure that the development of new features is accessible on all devices. The types of information collected about devices include IP address and operating systems.

• Location information

Depending on the settings of your mobile or other device and whether you allow the disclosure of your location information, we collect location information through your device's IP address or through cookies.

Personal information we collect from other sources

We also collect personal information from other sources to continue to improve the customer experience on our website as well as our service levels. The sources we use for this purpose include:

• social media comments;
• comments through third-party sites, such as product ratings;
• search information, analytics and affiliate marketing providers.

Collection of personal information from children

UNIQUE WORLD (UNIQUE INTERIOR LLC) does not knowingly collect, nor does it desire, information from children. This website and its associated services are intended for individuals over the age of 16. If you are under the age of 16, please do not send us any personal information, including information such as your name, address, or email address.

In the event that we learn that we have collected information from a person under the age of 16, we will delete that information and terminate the relevant account, if applicable. If you are under the age of 16, we encourage you to speak with your parents or guardians regarding your use of the MUNDO ÚNICO website, applications, and services.

MUNDO ÚNICO is committed to keeping the use of personal information to a minimum and only for the specific purposes for which it was provided, in accordance with privacy laws and regulations.

These are the ways we use your personal information:

• To keep you updated on product launches and promotions if you subscribe to our newsletters

We offer a subscription service to our newsletters. If you are a subscriber, we will occasionally send you information about new product launches, promotions and brand updates, but only with your explicit permission. By subscribing to newsletters, your information will be used for marketing communications. You have the right to unsubscribe at any time.

• To complete your purchase transactions on our website

We only use your order, shipping and payment information for the purpose of completing your order. We will only disclose your personal information to third party companies that perform services on our behalf, such as arranging for your products to be shipped to you or performing fraud protection checks.

• To manage referral, influencer or affiliate programs.
• Referral Program:

If you refer a friend through our referral program, you will be asked to submit your name and email address. You may also submit your friend's email address if you wish to communicate the offer via email. This information is stored on the referral program platform. The use of this information is for the sole purpose of communicating the offer. This information is not used or shared for any other purpose. Once the offer has been used, neither you nor your friend will be contacted again unless you have explicitly subscribed to the newsletter during the application process. If you choose to subscribe to the email newsletter, your email address will be added to our subscriber list.

• Influencer and affiliate programs:

These programs are managed by third parties. The information is stored and used solely for the operation of these programs.

• To validate access to the account you created on our website

To ensure that no one else can access your account, we require that you set up a username and password. Your password is encrypted and therefore we cannot access it directly. We use your login information only to validate that it is you accessing the account.

• To answer any questions or resolve any issues you may raise with our Customer Service team

Whenever you contact our Customer Care team, we will ask you to validate your identity by sharing basic personal information such as your name and email address.

• To analyze the information you provide through the surveys you answer in order to improve customer satisfaction

We may send you follow-up requests or surveys to check how our services are being delivered. The answers you provide will help us to continually improve the products and services we offer to all of our customers.

• To help us improve our products and shopping experience.

People who visit the MUNDO ÚNICO site are often looking for something that suits their needs. We can only meet their expectations if we continue to better understand what those needs are. To do this, we analyze the information we have access to about your visits to the website and your purchasing patterns, which allows us to:

• create personalized profiles of interests and preferences so that you are only contacted or shown products or services relevant to your preferences;
• measure the effectiveness of marketing campaigns based on your activity on our website;
• improve and personalize your experience as a visitor to our website;
• Inform the development of new products and services.
• To improve the usability and navigation of our website

We use your website navigation information to monitor performance issues on our websites and applications, such as page response times and loading errors. This information is also used to educate us on what you seek from us to better navigate the site, such as how you interact with different pages on the website, when you abandon your shopping cart, and what methods you use to browse away from the page. This information helps us continually improve the website's performance, navigation, and usability.

UNIQUE INTERIOR LLC (UNIQUE WORLD) uses cookies to collect information about abandoned shopping carts. A cart is considered abandoned after one hour of inactivity/no purchase. Once the cart is considered abandoned, an SMS message will be sent as a reminder.

• To comply with legal or regulatory obligations.

We will use your personal information when necessary to comply with legal or regulatory obligations, such as:

• prevention of fraudulent transactions and other illegal activities;
• Maintain up-to-date business records.

MUNDO ÚNICO does not sell or share your personal information with third-party organizations for their (the third party's) direct marketing purposes.

We share your personal information with different groups within ÚNICO INTERIOR LLC (MUNDO ÚNICO) and with third parties who work on our behalf to provide our services to you. We only share specific information necessary to provide the services for which the third-party provider has been contracted and we ensure that they do not use your personal information for any other purpose. We require all third-party providers to comply with legal and regulatory obligations to ensure that your personal information is protected.

These are the scenarios in which we share your personal information with third-party organizations:

• Pay

Name, billing address and payment card information will be shared with our payment processors so that payment can be collected. Financial data will always be entered via a secure page and transferred using a secure cryptographic protocol (SSL).

• Fraud protection

Your name, address and payment card information will be shared with credit reference agencies to ensure your card is not used without your consent.

• Shipment

Your name and shipping address will be shared with logistics service providers to deliver your purchases and your phone number will be shared in case they need to contact you regarding the delivery of an order.

• Social media

We really value receiving feedback from our customers, including via social media. If you choose to communicate via social media, please be aware that content posted on public channels may be viewed by the general public.

• Interests, preferences and order history

Analytics partners, search engine providers and advertising networks will process information about how our products are viewed, shared and purchased. This allows us to continually identify how to improve the way our websites and apps deliver products and services to you that reflect your preferences. We use remarketing tracking cookies and conversion pixels from Google, Criteo, Facebook, Microsoft Ads and Commission Junction to offer you products or services after visiting our website, based on your browser's cookie settings. We also create custom audiences based on our subscriber and customer databases, in order to only present relevant offers. When using remarketing, some personal data is used to identify the user, including IP address and email. Upon transfer, any personal information is deleted (hashed) from the social networks and advertising platforms beforehand.

• Legal or regulatory

We may be required to share your information if required to do so by law, regulation or request from an applicable government agency, for example, to detect and prevent fraud.

If in the future we need to share your information in a manner different from that described above, we will inform you in advance and request your consent if necessary.

ÚNICO INTERIOR LLC's main office is located in Miami-Florida and We transfer and store personal information from the location where you access or use our services to Itagüí-Antioquia (Colombia). United States, where our operations and third-party providers reside.

Your personal information is only transferred to third-party providers who follow strict privacy and security practices. We require third-party providers to incorporate data protection into our agreements to ensure that they protect your personal information in accordance with our expectations and the requirements set out by the Privacy and Data Protection Regulations that we must comply with. However, our third-party providers must also comply with the privacy requirements and legislation of their own location; therefore, your personal information may be made available to the authorities in these regions.

ÚNICO INTERIOR LLC is committed to protecting your personal information at all times. The following measures are taken to ensure that the personal information you provide to us is handled securely:

• Information entered through our website is transmitted via a secure channel

Information such as credit card details will always be transmitted via SSL (Secure Sockets Layer). We do not retain a copy of your financial information once the transaction has been completed through our payment providers.

• All accounts on the MUNDO ÚNICO website are password protected.

If you choose to create a MUNDO ÚNICO online account, your account will be password protected. You are responsible for keeping this password confidential and we ask that you do not share it with anyone else to prevent any unauthorized access to your account.

• Information stored on our systems is subject to technical and operational safeguards.

Your personal information is only accessed by authorized users who have a “need to know” to provide you with the products and services you require. We ensure that our employees are adequately trained to handle your personal information in the most secure manner to protect the confidentiality and integrity of your information.

While we strive to keep your personal information secure while it is in our custody, it is important to remember that information transmissions over the Internet, such as via email, are not 100% secure. Accordingly, we cannot guarantee the security of your data while in transit. Therefore, we ask that you refrain from sending us your personal information via unsecured methods, such as email. Any information you transmit in this manner is at your own risk.

ÚNICO INTERIOR LLC retains your personal information only for as long as you are a customer of ours and, in the case of our website, have an active online account. You may delete your account at any time. Please note that by deleting your account, our platform will continue to store past transactional data that is necessary for legal and audit purposes. We may delete your personal information once it is no longer needed for legal or audit purposes, upon your request.

You are the owner of your personal information at all times. ÚNICO INTERIOR LLC is the custodian of your personal information to ensure that we provide you with the best products and services.

You have the right to request access to, update or deletion of your personal information. In each particular case, we will inform you of the consequences of your request and whether there are exceptions to its fulfillment based on legal or contractual requirements.

How can I access, update or delete my personal information?

To submit a request to access, update or delete your personal information, please email us at info@mundounicostore.com

You can update your newsletter subscription preferences at any time:

1. updating your account,
2. by clicking the unsubscribe link in the emails you receive, or
3. by sending an email to info@mundounicostore.com

Please note that if you unsubscribe from our newsletters, but have provided us with your email address for the purpose of purchasing our products, we will continue to send you non-marketing communications, such as transaction receipts, shipping notifications, or notices about your MUNDO ÚNICO online account.

Cookies are small text files that websites, applications, online media and advertisements store on your browser or device. MUNDO ÚNICO uses cookies and related technologies for the following purposes:

• to securely log in to your account;
• to save your shopping cart;
• to remember your preferences and settings;
• understand how visitors to our website use it;
• to identify and promote popular content;
• analyze website performance, traffic and trends;
• to deliver and measure personalized advertising campaigns.

We also allow third-party organizations to use or access cookies to serve online advertisements on our behalf, provide analytics services, and report on campaign performance. You can control these settings through your browser or mobile device. To learn more about the use of cookies and how to control your choices, please read our cookie policy.

If we ever become aware of a security breach that may affect your personal information, we are committed to notifying you as soon as possible via the email address or phone number you have provided to us. In this notification, we will inform you of the details of the breach and provide you with information on how to protect yourself, if necessary.

If you have any questions, concerns or complaints about this privacy notice, how we manage your personal information, a specific request regarding your personal information, or the privacy practices of ÚNICO INTERIOR LLC in general, please contact our Privacy Officer, who can be reached as follows:

UNIQUE INTERIOR LLC

Attn: Privacy Officer

14920 SW 43RD ST

MIAMI, FL 33185-4381

or email: info@mundounicostore.com