Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

This return policy does not apply to products identified as UNDERWEAR for strict hygiene and public health reasons. 

For items eligible for returns and/or refunds, the item must be in the same condition in which you received it, unworn or unused, with its tags attached, and in its original packaging in order for the return to be accepted. You will also need the receipt or proof of purchase.

To initiate a return, you may contact us at info@mundounico.us. Please note that returns must be sent to the following address: CRA 50A # 43-13 - Warehouse 115 - Satexco Industrial Park  Itagüí, Antioquia, Colombia. All costs associated with the return must be covered by the customer.

Shipping costs, import duties/taxes, and any other charges associated with the original order are non-refundable. Only the amount paid for the products will be refunded.

For any return-related questions, you may contact us at info@mundounico.us. 

Damage and Issues

Please inspect your order as soon as you receive it and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and resolve it.

Exceptions / Non-Returnable Items

Items considered UNDERWEAR are not eligible for return  for strict hygiene and public health reasons. We therefore recommend selecting your size carefully.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you currently have and, once the return has been accepted, place a separate order for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing justification. As stated above, the item must be in the same condition in which you received it, unworn or unused, with its tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, the refund will automatically be issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card issuer may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@mundounico.us.

 Exchanges or Returns:

If you wish to exchange any of our products, please keep the following conditions in mind: 

  • To request an exchange, you must present your purchase receipt or gift certificate, or provide the purchaser’s identification number.

  • The maximum period for requesting an exchange is 30 days from the date the invoice was issued for outerwear. Underwear cannot be exchanged.

  • The product must not have been worn, washed, modified, or altered from its original condition.

  • Promotional items, underwear, cosmetics, and accessories cannot be exchanged.

  • Products purchased through authorized brands or distributors cannot be exchanged. 

  • Refunds must be requested within 7 calendar days after receiving your order. The refund will be issued to the same payment method used for the purchase.

Warranty:

  • To make a warranty claim, you must present your purchase receipt or gift certificate, or provide the purchaser’s identification number.

  • The maximum period for submitting a warranty claim is 30 days from the date the invoice was issued for underwear and 90 days from the date the invoice was issued for outerwear.

  • To process your warranty claim, you must submit the garment in good, clean condition.

  • The product must not have been modified or altered from its original condition.

  • Promotional items may meet one or more of the following conditions: they may be imperfect, repaired, remanufactured, or discontinued. Therefore, the statutory warranty will not apply.

  • After 90 days, merchandise exchanges will not be accepted under any circumstances.

  • To submit any comments or suggestions regarding the quality of our garments, please contact us at info@mundounicostore.com.

Once you have requested the return of your product, you may choose from the following options: 

  • An electronic voucher or store credit to make a new purchase at www.mundounico.us  (this VOUCHER will be valid for one year).

Accepted returns will be refunded to the original payment method used for the purchase or may be exchanged for website credit.

When sending the product through the shipping carrier, it must be properly packaged. You may use the same packaging in which you received the order or packaging of your choice. However, it is important that the packaging be appropriate for the nature of the product so that it is not damaged during transportation. 

Please keep in mind that the product must not have been modified or altered from its original condition, and the garment must be clean, in good condition, and have its original tags attached. 

According to MUNDO ÚNICO’s policy, the processing times for each exchange method are as follows: an electronic voucher or store credit for a new purchase at www.mundounico.us will be sent to your email within three business days after the product is received at our warehouse. 

Refunds: 

Through a payment reversal: within 30 business days after the product is received at our warehouse and its condition has been verified, MUNDO ÚNICO will have three business days to notify you whether the product meets the criteria established herein for an exchange due to size or color, the issuance of an electronic voucher to purchase another product, or a refund. Refunds only apply to warranty claims or the right of withdrawal.

When Do Products NOT Comply With the Exchange and Warranty Policies? 

Your product DOES NOT meet the criteria of our exchange and warranty policy if: 

  • The product has been modified or altered from its original condition. 

  • The garment has deteriorated due to use or washing. 

  • Accessories, underwear, cosmetics, fragrances, and items from our SALE section cannot be exchanged. 

We will notify you by email of the reason why the exchange or warranty claim was denied, and the product will be returned to the original shipping address.