Terms and Conditions

The following terms apply to purchases made through the Site for products available through the Site. From time to time, MUNDO ÚNICO may change or alter these terms which will be applicable to orders placed on or after the effective date indicated by MUNDO ÚNICO. By placing an order, you agree to these terms and undertake to comply with them.

All sale items are considered FINAL SALE and cannot be returned or exchanged, with the exception of sale items purchased during Black Friday Cyber ​​Monday (the last Wednesday of every November through the following Monday of every year).

All returns are handled on a case-by-case basis and ultimately at the discretion of, including determining whether an item is unworn and unwashed, with the intent of providing the best experience for our customers.

Possible fraud or abuse of MUNDO ÚNICO policies, including excessive or unreasonable chargebacks, may result in the rejection of future transactions or chargebacks.

MUNDO ÚNICO reserves the right to change the Return and Warranty policy without prior notice to its customers and will not be liable for any loss or damage suffered as a result of such changes. Other exceptions may apply.

Mundo Único – www.mundounico.us

Version 1: October 22, 2026

At Mundo Único, we work to ensure a secure, transparent, and reliable shopping experience. Therefore, orders placed through our online store are subject to commercial, technological, inventory, and security validations, in accordance with applicable Colombian law.

1. Completion of the Purchase

Every purchase must include clear information regarding the selected products, quantities, applicable discounts, and the final transaction price, including any additional costs that may apply.

The creation of an order constitutes a record of the transaction but does not, by itself, mean that the purchase and sale agreement has been fully completed in all cases. The purchase shall be deemed formally confirmed once Mundo Único has successfully completed its price, inventory, security, and availability validations and has issued final confirmation that the order is being processed.

2. Order Validation

Before proceeding with shipment, Mundo Único may verify:

• The correct publication and application of prices, discounts, coupons, and promotions.
• The consistency of the amounts recorded and the final price communicated to the customer.
• The actual availability of the requested products, sizes, and colors.
• The validity and security of the transaction and its corresponding payment.

Due to the nature of e-commerce, inventory availability may change while multiple customers are making purchases simultaneously.

3. Orders with Inconsistencies

When technological, commercial, inventory, or security inconsistencies are identified that may affect the fulfillment of an order, Mundo Único may temporarily suspend its processing in order to carry out the corresponding verifications.

During this process, the company may contact the customer to request additional information, clarify the situation, or propose commercial alternatives that allow the order to be properly fulfilled.

If, after the corresponding verifications have been completed, it is determined that the transaction cannot be carried out under valid, genuine, and legally enforceable commercial conditions, the order may be canceled, provided that the customer is clearly and promptly informed and that all rights granted under applicable law are respected.

3.1. Validation of Manifest Pricing Errors

Mundo Único may verify that published prices correspond to genuine commercial conditions that have been validly configured within the e-commerce platform.

In the event of manifest errors resulting from human, technological, operational, configuration, system integration, or data-entry failures, the company may temporarily suspend the processing of the order in order to review and validate it.

A material inconsistency shall be deemed to exist when the published price is objectively negligible, nonexistent, or clearly inconsistent with the product’s reasonable commercial value, including, among other cases, products published at a price of zero pesos ($0), discounts exceeding authorized promotional conditions, or prices that are incompatible with the nature of the product being offered.

Once the inconsistency has been identified, Mundo Único will inform the customer of the situation and take the appropriate measures in accordance with applicable law.

3.2. Promotions, Discounts, and Coupons

Promotions, discounts, benefits, and coupons are subject to the conditions, validity periods, restrictions, and terms communicated by the company.

When configuration errors, unintended combinations, duplicate benefits, or any other situation results in promotional conditions different from those authorized by Mundo Único, the order may be subject to a validation process prior to its final confirmation.

3.3. Technological and Operational Failures

Mundo Único may refrain from fulfilling orders resulting from technological errors, integration failures, programming defects, inventory inconsistencies, configuration errors, duplicate transactions, or any other situation that prevents the normal and legitimate execution of the commercial transaction.

In such cases, the company will inform the customer of the situation and take the necessary measures to resolve it.

4. Notification and Refunds

In the event of a cancellation, the customer will be informed of the reason for the decision and, where applicable, any amounts paid will be refunded within the timeframes and according to the procedures established by applicable law, using the original payment method.

Refunds will not result in any cost to the consumer when the cancellation is attributable to circumstances under the company’s responsibility.

5. Legal Framework

This policy does not limit consumers’ legal rights or exempt Mundo Único from any obligations applicable to it as a supplier.

When making a purchase through our website, customers may review and accept the terms and conditions applicable to their transaction.

Mundo Único | Shop with confidence.

In order to place an order, you must be the owner or authorized holder of a valid payment card, be 18 years of age or older, and not barred from using the Site under applicable laws.

If you choose to create an account, you will be required to create a personal user ID (your username) and password. It is important that you always keep your password secure and do not disclose it to anyone else, as you are personally responsible for every purchase you make using your user ID and password.

If you receive an order confirmation by email from the Site, this does not constitute acceptance of an order by MUNDO ÚNICO or an offer to sell. MUNDO ÚNICO reserves the right, without prior notice, to refuse service to any customer and/or limit the quantity ordered of any item ordered. MUNDO ÚNICO may request verification of any personal or credit card information at any time prior to accepting any order.

Once MUNDO ÚNICO has received your order, we will send you an order confirmation by email containing your order number and details of the items you have ordered. We will continue to communicate with you electronically by email regarding the shipping status of your purchase. You agree that all agreements, notices, disclosures and other communications that are provided electronically satisfy any legal requirement that such communications be in writing.

Please allow at least 1-2 business days for your order to be processed before it is shipped. Processing times may increase during peak seasons.

For shipping, please allow at least the following business days for transit:

Standard : 5 to 7 business days; the shipping cost will be calculated during the purchase process and will be notified to you at the time of order settlement, before you make the payment.

International

By placing an order on our site, you acknowledge that it is your responsibility to comply with any import restrictions and laws of local authorities, understanding that the dispatch of your product will be made from South America-Colombia.

Delivery times do not include Saturdays, Sundays or holidays.

Change or cancel order

As we aim to ship your order as quickly as possible, we regret that it is generally not possible for us to handle change or cancellation requests once the order has been shipped. Please ensure that you have checked the details of your order before submitting it, especially the billing and shipping address. MUNDO ÚNICO can be contacted during business hours, but if we are unable to facilitate an order change or cancellation request, we may process a return under our Convenience Guarantee policy.

Pay

Payment will be made using a payment method approved by MUNDO ÚNICO or through Shopify Payments. Approved payment methods are listed at checkout.

Your payment method will not be accepted under the following conditions:

1. The name on the credit card does not match the billing address provided.
2. The billing address provided does not match our bank records.

The order confirmation email sent to you after payment is proof of purchase and we recommend that you keep a copy of that document for future reference.

UNICO WORLD must receive full payment for your order before it can be shipped.

Prices and taxes

1. The price charged for each item ordered will be the price in effect at the time the order is placed on the Site.
2. Shipping charges and import duties/taxes are not included in the price, please check your shopping cart before making payment.
3. MUNDO ÚNICO will charge sales tax when required by law. Required charges will be calculated on the order total and will be displayed in your order confirmation.
4. Sales tax and shipping will be detailed in your shopping cart and in your order confirmation email.
5. MUNDO ÚNICO reserves the right to change the prices of the products offered on the Site at any time, without prior notice.
6. For North American customers: Orders shipping to the US will be charged in US dollars.
7. Your country's customs office may charge you import duties and taxes on the base amount in US dollars. Expenses incurred for customs clearance are the sole responsibility of the recipient of the package and will be collected at the time of ordering.

Shipment

MUNDO ÚNICO will deliver the products you have ordered to the shipping address you indicate at the time of placing the order. If the shipping address listed on the order is incorrect, MUNDO ÚNICO will not be liable. Please make sure to check that the shipping address is correct before placing the order.

MUNDO ÚNICO will make deliveries as soon as possible after acceptance of your order, depending on the delivery method you have chosen on the Site. The waiting period and charges for ordered products, sales taxes and shipping costs are calculated at the time orders are submitted and accepted on the MUNDO ÚNICO site. If a product becomes unavailable after the order has been submitted and accepted, a credit for that product will be issued to the original payment method.

You automatically become the owner of the product you have ordered at the moment when MUNDO ÚNICO delivers it to the carrier. From then on, you will assume all risks related to the ordered product and MUNDO ÚNICO will not be responsible for its loss or damage.

If an order is undeliverable and is returned to MUNDO ÚNICO undelivered, we will consider that you have exercised your right to cancel the contract. We will refund the amount in accordance with our returns policy when a package is returned undelivered.

MUNDO ÚNICO shall not be liable for delays or failures in performance if such delays or failures are caused by circumstances beyond its reasonable control, including, but not limited to, acts of war or terrorism, strikes, national or local states of emergency, failures of transportation facilities, power or utility outages, earthquakes or other natural disasters.

Delivery of products is subject to the rules of the delivery companies with which MUNDO ÚNICO does business, at this time, FedEx, as well as any other rules of the company with which it may do business from time to time. In particular, it is subject to the rules regarding the signature acknowledging receipt of the products. In the event that a signature is required and you are absent from the place where you requested delivery, you will be responsible for the recovery of the products in accordance with the rules of the delivery company.

If the content of an order you received does not match the items you ordered, or if your order is incomplete, please contact our customer service team within 48 hours of receipt via customer service chat or email: info@mundounicostore.com

Warranty policy

MUNDO ÚNICO offers a 30-calendar-day warranty after purchase for Underwear and 90-calendar-day warranty after purchase for Outerwear on products purchased directly from MUNDO ÚNICO. This warranty does not apply to brands or companies that market or distribute the MUNDO ÚNICO brand within one year of purchase. Items can only be exchanged and, in some cases, refunded.

If your warranty claim is accepted, we will share next steps with you.

To ensure we have the information we need to support your request, please email info@mundounicostore.com and complete our warranty form:

• Please provide detailed descriptions of the quality issues and photographs of the item.
• Have your photos ready and saved in JPEG format.
• Make sure you have your order number or store receipt handy.

Inventory

Your order may be delayed before being shipped to you while we wait for one or more out-of-stock items to become available.

MUNDO ÚNICO does not guarantee the availability of inventory of the products offered on the Site. If MUNDO ÚNICO is unable to deliver a product you ordered due to insufficient inventory, MUNDO ÚNICO will inform you by email and refund to your original payment method the amount paid for the product that is not available due to insufficient inventory.

UNICO WORLD will not be responsible under any circumstances for any damage you may suffer due to insufficient inventory.

Terms of Service for Mobile Devices

The UNICO INTERIOR MUNDO mobile messaging service (the "Service") is operated by UNICO INTERIOR LLC. ("UNICO INTERIOR MUNDO", "we" or "us"). Your use of the Service constitutes your acceptance of these terms and conditions ("Mobile Terms"). We may modify or discontinue the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service after the effective date of such changes will constitute your acceptance of such changes.

By consenting to MUNDO ÚNICO's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of MUNDO ÚNICO through your wireless service provider at the mobile telephone number you provided, even if your mobile telephone number is registered with any state or federal registry. Calling list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, special offers, and other marketing offers (e.g., cart reminders).

You understand that you are not required to register for this program to make purchases and that your consent is not a condition of any purchase with MUNDO ÚNICO. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messages imposed by your mobile carrier. Message frequency varies. Message and data rates may apply. Please refer to your mobile plan and contact your mobile carrier for details. You are solely responsible for all charges related to text/SMS messages, including charges from your mobile carrier.

Wireless carriers supported by the Service are not responsible for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you obtain a new mobile phone number, you will be required to register for the program using your new number.

To the extent permitted by applicable law, you agree that we will not be liable for any failed, delayed or misdirected delivery of any information submitted through the Service, any errors in such information and/or any actions you may or may not take in reliance on the information or the Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our privacy policy here: (insert link)

Responsibility

In the event that MUNDO ÚNICO could be held liable to you, such liability will be limited to an amount of money equivalent to the price you paid for the returned products. Notwithstanding the provisions of this article, nothing in it may have the effect of limiting any right you may have as a consumer with respect to one or another of the public order laws that apply to you.

Errors and inaccuracies

While it is our priority to provide you with complete, current and accurate information, our Site may contain content that is subject to human and/or technological error, for example, typographical errors, inaccuracies, omissions, etc. This content may include information related to pricing and availability, as well as incomplete or outdated material. MUNDO ÚNICO reserves the right to correct such information, even after an order has been placed. We may change or update information without notice at any time. Accordingly, we apologize for any inconvenience such errors may cause.

Security

You are prohibited from violating or attempting to violate the security of the Site, including, without limitation: (a) accessing data not intended for you, including logging into a server or account which you are not authorized to access, (b) attempting to probe, scan or test the vulnerability of a system or network in order to breach security or authentication measures without proper authorization, (c) attempting to interfere with, disrupt or disable service to any user, host or network, including, without limitation, via means of a "denial of service" attack, overloading, "flooding", "mail bombing" or "crashing", (d) forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting, (e) disrupting network nodes or network services or otherwise restricting, inhibiting, interrupting or impeding MUNDO ÚNICO's ability to monitor or make available the Site, or (f) taking any action to obtain services to which you are not entitled. Violations of system or network security may result in civil or criminal liability. MUNDO ÚNICO will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting anyone who is involved in such violations.

Trademarks, logos, photographs

Trademarks, logos, photographs and restrictions on their use The trademarks, photographs, logos or any other element used or displayed on the Site are trademarks registered by MUNDO ÚNICO or by third parties. The reproduction, copying, distribution, publication, translation, display or transmission of these elements is strictly prohibited without obtaining prior written authorization from the owner of said trademarks, logos, photographs or any other element originating from the Site.

Limitation of liability

The Site and its components are provided as is, without any explicit or implicit guarantees. Subject to any public legislation to the contrary, MUNDO ÚNICO declines all responsibility and will not provide any guarantee as to quality contrary to a particular use. MUNDO ÚNICO assumes no responsibility as to the use of a product, the validity, accuracy or reliability of any element reproduced on the Site or when the results resulting from the use of these products.

Contact us

If you have questions or comments about any of the above, please contact MUNDO ÚNICO at:

UNIQUE INTERIOR LLC

Attn: Website Policy Officer

14920 SW 43RD ST

MIAMI, FL 33185-4381

or email: info@mundounicostore.com