Shipping policy

Shipping Policy

YOUR SATISFACTION IS OUR PRIORITY!

We would like to inform you that, due to internal processes, you may experience delays in the delivery of your orders. Service will resume beginning Monday, October 7, 2024. We appreciate your understanding and patience while we work to improve our service. Your satisfaction is our priority, and we are here to help with any questions. Should you have any questions or require assistance, please contact us at +57 3116531625 by clicking here.

Thank you for your support and for being part of our community!

MUNDO ÚNICO ships to most areas of the United States through FedEx, which provides the security and coverage needed to ensure that your purchase reaches your preferred address.

Delivery Times

Delivery times will be provided when you select the destination city during the checkout process. They will begin from the moment payment is confirmed, which will depend on the payment method used.

Once your payment has been approved, you will receive a confirmation email. To check the status of your purchase, visit mundounico.us/Account, where you will find your order history and the current status of each order.

Please Keep the Following in Mind:

  • Deliveries cannot be scheduled for an exact time.

  • Deliveries may be delayed due to weather conditions, landslides, traffic, or other operational issues reported by FedEx.

  • The product may be received and inspected by any adult who lives at or is present at the delivery address. Signing the carrier’s delivery receipt will be sufficient proof of delivery.

  • If you have any concerns regarding the shipment, or if the product shows signs of damage or if the packaging is torn at the time of delivery, please contact us through our customer service channels: by email at info@mundounicostore.com or through the contact form available on our website at www.mundounico.us.

Shipping Costs

Shipping costs will be determined on a case-by-case basis according to the origin, destination, weight, and volume of the package.

The applicable amount will be calculated during the checkout process and displayed in the order summary before you complete payment.

Shipping costs for purchased merchandise may change without prior notice depending on the commercial conditions of our logistics providers and/or courier companies, as well as increases or changes beyond MUNDO ÚNICO’s control.

Orders are shipped from our main warehouse located in Itagüí, Antioquia, Colombia.

Shipping costs are calculated automatically and displayed at checkout. You will always be informed of the applicable amount before completing payment.